The Pre-Planning Advisor (PPA) is expected to achieve their quota (pacesetter) target by serving the pre-need of client families and selling pre-need arrangements. The PPA serves families in a professional, caring and timely manner. Follow up and generation of referrals from client families are integral to success and to establish a strong service relationship with families. The PPA also develops relationships with the community.
40 % Build Relationships with Families: Consistently builds strong business with client families and the community.
40 % Lead Generation: Consistently networks and builds relationships to generate recommendations for gaining referrals for both at-need cemetery arrangements and pre-need arrangements using company tools, processes and standards.
20 % Teamwork: Consistently builds relationships and works cooperatively with the Funeral Director and other funeral home and/or cemetery staff.
Overall Key Performance Indicators
Core / Critical Competencies
Seek Customer Satisfaction
Show Initiative and Commitment
Relate Well to Others
EXPERIENCE AND EDUCATIONAL REQUIREMENTS
When considering the work environment associated with this job, the following factors may apply:
When considering the work postures associated with this job, the following factors may apply:
When considering the physical demands associated with this job, the following factors may apply:
When considering the work hours associated with this job, the following factors may apply:
Who we are. What we do.
We’re more than North America’s largest provider of funeral, cremation and cemetery services. We are mothers, fathers, sisters, brothers, sons and daughters who are devoted to the communities where we live and work. We are more than 20,000 dedicated individuals who provide caring assistance to families in need, honor veterans and public servants and deliver lifesaving programs to help keep children and seniors safe.
We operate under the umbrella of the Dignity Memorial network of 1,800 funeral homes and cemeteries. Dignity Memorial providers care for more than 300,000 families each year and understand the importance of thoughtful, personalized arrangements. We believe creating meaningful ways to pay tribute to a loved one begins with compassion and is shaped by the understanding that each life is truly unique. For us, there is no greater responsibility than honoring and preserving the story of one’s life.
SCI offers advanced on-line training resources, career advancement opportunities in the largest organization in the industry, attractive benefits, and a wonderful community to serve with plenty of culture and personality. For additional information regarding our company, please visit our corporate site at www.sci-corp.com.
As used herein, “SCI” refers to Service Corporation International and its affiliated companies.
Equal Opportunity Employer, M/F/D/V