Service Corporation International (SCI)

Corporate - Program Development Specialist Lead

US-OH-Cincinnati
Associate Requisition ID
Req.48902
# of Openings
1
Category (Portal Searching)
Administration and Clerical
Type
Full-Time

Overview & Responsibilities

GENERAL ACCOUNTABILITIES

Responsible for driving the performance of programs that deliver new, innovative solutions to achieve customer acquisition and retention goals; and establishing and developing relationships with strategic customers to identify new revenue opportunities. Acts as project manager for Product Services, Marketing Communications and Digital Design colleagues in matrix fashion as they work to support company initiatives and programs.

 

SPECIFIC RESPONSIBILITIES

30% Acts as liaison between cross-functional teams in the rollout and implementation of organizational programs and initiatives

20% Drives program activity/take-up with engagement and outreach to program participants/customers and regular reporting and tracking of KPIs

20% Performs account management duties and support day-to-day program activities, including operational planning and serving as main point of contact for customer inquiries

10% Develops project schedules with associated actions, timelines and owners and drive accountability accordingly

10% Provides remote and on-site trainings for program participants to ensure readiness for launch

10% Anticipates risk and proactively drive changes to the program including action plans, business process definition and communications based on changing business needs

Requirements & Qualifications

Education:

  • Bachelor’s degree from an accredited institution in Business, Marketing, Finance or related field
  • Working knowledge or familiarity with the funeral and/or cemetery industry a plus

 

Certification/License:

  • None required

Experience:

  • At least 7-10 years of relevant experience preferably in the IT industry and/or B2B space
  • Demonstrated experience in project management and change management programs, with proven success in all phases of project ideation, execution and follow up

 

Knowledge, Skills & Abilities:

  • Skilled at prospecting, networking, business development, relationship management and customer service
  • Skilled at anticipating problems, creating contingency plans, managing multiple priorities and organizing logistics
  • Strong interpersonal skills with an ability to interact with executive level external and internal clients
  • Capabilities in working with data and analytics
  • Customer focus
  • Ability to build effective teams
  • Ability to deal with Ambiguity
  • Ability to make quality decisions
  • Ability to persevere
  • Skilled in conflict management

 

 

SCI Overview

Who we are. What we do.

 

We’re more than North America’s largest provider of funeral, cremation and cemetery services. We are mothers, fathers, sisters, brothers, sons and daughters who are devoted to the communities where we live and work. We are more than 20,000 dedicated individuals who provide caring assistance to families in need, honor veterans and public servants and deliver lifesaving programs to help keep children and seniors safe.

 

We operate under the umbrella of the Dignity Memorial network of 1,800 funeral homes and cemeteries. Dignity Memorial providers care for more than 300,000 families each year and understand the importance of thoughtful, personalized arrangements. We believe creating meaningful ways to pay tribute to a loved one begins with compassion and is shaped by the understanding that each life is truly unique. For us, there is no greater responsibility than honoring and preserving the story of one’s life.

 

Benefits Options:

  • Health benefits (medical, dental, vision, life)
  • 401K Retirement Savings Plan with company match
  • Vacation and sick time
  • Tuition reimbursement
  • Funeral discounts, and more

SCI offers advanced on-line training resources, career advancement opportunities in the largest organization in the industry, attractive benefits, and a wonderful community to serve with plenty of culture and personality. For additional information regarding our company, please visit our corporate site at www.sci-corp.com.

 

As used herein, “SCI” refers to Service Corporation International and its affiliated companies.

 

Equal Opportunity Employer, M/F/D/V

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