Service Corporation International (SCI)

Rose Hills - Arrangements Counselor Trainee

Job Locations US-CA-Whittier
Associate Requisition ID
# of Openings
Category (Portal Searching)

Overview & Responsibilities

Essential Job Functions & Expectations:

Must be able to perform the essential functions of the job with or without reasonable accommodations.


  1. Successfully complete Rose Hills’ At-Need training program including trainer lead instruction, departmental cross training, observation of actual arrangement meetings, and hands on training.
  2. Must demonstrate depth of knowledge in company products and services, company policies and procedures, and state and federal regulations.
  3. Complete funeral and cemetery arrangements with a high level of accuracy and compassion and perform the necessary case management activities including, but not limited to, ensuring all case paperwork is complete and provided to appropriate departments, ensuring case instructions are clear and concise, and ensuring necessary follow through activities are performed timely.
  4. Present and sell Rose Hills’ products and service s in accordance with company objectives and maintain consistent product sales performance levels.
  5. Maintain positive, professional working relationships with coworkers and cross-functional departments.
  6. Support Rose Hills’ Family Service Program
  7. Demonstrate a high level of compassion, empathy, integrity, and willingness to help others.
  8. Provide notary services for official company documents and documents that require notary to complete the arrangements process
  9. Abide by the Company dress code and any department requests regarding work attire.                                                                                                      
  10. Keep immediate supervisor promptly and fully informed of all problems and matters of significance and take prompt corrective action where necessary.
  11. Adhere to Company policies, procedures, rules, and controls.
  12. Adhere to safety rules and regulations, and report unsafe practices to management.
  13. Act on customer complaints to provide satisfactory resolution.
  14. Adhere to the attendance policy and report to work on time.

Requirements & Qualifications

Experience and Education Requirements:


  • Five years’ experience in the mortuary/cemetery industry, with knowledge of funeral ceremonies and practices, including three years arranging funerals- preferred
  • Licensed Funeral Director (or pass the California Funeral Directors Exam) and/or licensed Embalmer, preferred
  • Must pass CFDA Arrangers Test or equivalent, and if necessary, complete an CFDA Funeral Arrangers Course or equivalent, and successfully pass the accompanying examination by a score of 75% or higher
  • Must pass exam to become a licensed notary
  • Strong written and verbal communication skills
  • High level of professionalism, customer service, and willingness to help others
  • Professional sales and/or strong customer service background
  • Minimum of two years of college; or A.A. degree preferred
  • Bilingual a plus

SCI Overview

Who we are. What we do.


We’re more than North America’s largest provider of funeral, cremation and cemetery services. We are mothers, fathers, sisters, brothers, sons and daughters who are devoted to the communities where we live and work. We are more than 20,000 dedicated individuals who provide caring assistance to families in need, honor veterans and public servants and deliver lifesaving programs to help keep children and seniors safe.


We operate under the umbrella of the Dignity Memorial network of 1,800 funeral homes and cemeteries. Dignity Memorial providers care for more than 300,000 families each year and understand the importance of thoughtful, personalized arrangements. We believe creating meaningful ways to pay tribute to a loved one begins with compassion and is shaped by the understanding that each life is truly unique. For us, there is no greater responsibility than honoring and preserving the story of one’s life.


Benefits Options:

  • Health benefits (medical, dental, vision, life)
  • 401K Retirement Savings Plan with company match
  • Vacation and sick time
  • Tuition reimbursement
  • Funeral discounts, and more

SCI offers advanced on-line training resources, career advancement opportunities in the largest organization in the industry, attractive benefits, and a wonderful community to serve with plenty of culture and personality. For additional information regarding our company, please visit our corporate site at


As used herein, “SCI” refers to Service Corporation International and its affiliated companies.


Equal Opportunity Employer, M/F/D/V


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