Manages integration of acquired people and processes to ensure change management progresses on schedule and smoothly. Work with business process owners to obtain resources to support the integration of people and processes.
40% Project Management
Develop integration project and communications plans including timelines, milestones, technology changes, transition of technology and processes, dependencies, and resources to ensure a smooth integration of acquired people and processes. Determine appropriate project team for size/scope of acquisition. Identify potential team members, expectations, time commitment; obtain resource approval; and notify team members of role, expectations, and time commitment. Review project plan with Business Development management and obtain input and approval.
Communicate team member roles, expectations, and time commitments. Schedule meetings with applicable team members throughout project phases to ensure initiatives are launched on-time and seamlessly. Provides post-integration team member performance feedback to Business Development and Market Management.
Implement project plan against planned timeline. Bi-monthly update Business Development and Market Management on project status, blocks, delays, timing, issues, and improvements impact.
Continually improves integration plans. Obtains post-integration feedback from acquired location as well as project team members. Identifies hurdles and blocks, develops corrective action plan, obtains stakeholder approval, and implements corrective solutions.
50% Change Management
Arrange, set agenda, schedule presenters, and facilitate Associate integration meetings ensuring consistent messaging and transparency.
On-site of acquisition, be visible and approachable to confidentially listen to acquired associates concerns, addressing as appropriate, redirecting associates focus, or lessoning fears to ensure smooth transition and minimize turn-over. Writes and maintains on-going Q&A for publication to mitigate associate’s take-over fears and support transparency.
Assess acquired business environment and adapts integration project plan accordingly to ensure smooth transition. As issues arise, assess situation, determine business minded options, and influence resolution to deliver results in the face of changing circumstances and resistance from others.
Assess acquired management’s skill level and create development plans for approval and implementation by Market Management. Development plans may include software training, leadership training, shadowing, mentoring, and financial or business knowledge.
10% Staff Management
Oversees the day to day activities of the Integration Staff (currently 1). Provides constructive performance feedback, identifies gaps and provides trainings/development resources.
Assesses and documents performance against standards. Recommends recognition/promotions and pay/rewards.
Initially screens candidates and recommends final hire.
Bachelor degree in General Business, Communications, or a related discipline
Certifications in project management or process improvement a plus
At least seven (7) years Project Management experience
Change management or process improvement experience strongly desired
Experience leading large and small scale cross-departmental teams and delivering on-time results
Knowledge, Skills & Abilities:
Clear and concise verbal and written communication skills; ability to communicate with all levels of associates in an organization with tact and professionalism
Ability to accurately assess situations and derive the root cause
Ability in influence and persuade
Self-starter with the ability to multi-task and prioritize work against competing demands
Professional and personal interpersonal skills to instill a sense of transparency and trust with acquired associates
Core / Critical Competencies
Demonstrates a Commitment to Services Excellence, Trustworthiness and Integrity
Shows consistency among principles, values, ethical standards and personal behavior
Is trusted by subordinates and peers to keep one’s word and follow through on commitments
Encourages and generates new ways to look at processes and problems
Generates and champions new ideas and initiatives
Sets high standards of performance for self and others
Drives the achievement of agreed-upon results
Actively supports change initiatives
Coaches staff to adapt to multiple demands, shifting priorities, and rapid change
Conveys facts and information clearly in written and spoken communications
Shares viewpoints and information openly and listens attentively to others’ ideas and suggestions
Communicates in a timely and effective manner
Collaborate with Others
Proactively contributes to group objectives
Utilizes optimal level of collaboration with team members to achieve business goals
Shares credit with others for their contributions
Volunteers to help others as needed
Build Productive Relationships (Internal / External)
Relates well to people with diverse backgrounds and perspectives
Maintains composure and constructive relationships even under difficult circumstances
40-50% travel to acquired USA locations
Up to 50% remote work at various acquired locations.
Primarily work indoors; however, may occasionally work outdoors during all seasons and weather conditions
Standard business attire is required
Frequent, continuous periods of time standing, up 6 hours per day
Sitting continuously for many hours per day, up to 6 hours per day
Climbing stairs to access buildings frequently
Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage
Ability to carry and lift luggage during travel
Working beyond “standard” hours as the need arises
Who we are. What we do.
We’re more than North America’s largest provider of funeral, cremation and cemetery services. We are mothers, fathers, sisters, brothers, sons and daughters who are devoted to the communities where we live and work. We are more than 20,000 dedicated individuals who provide caring assistance to families in need, honor veterans and public servants and deliver lifesaving programs to help keep children and seniors safe.
We operate under the umbrella of the Dignity Memorial network of 1,800 funeral homes and cemeteries. Dignity Memorial providers care for more than 300,000 families each year and understand the importance of thoughtful, personalized arrangements. We believe creating meaningful ways to pay tribute to a loved one begins with compassion and is shaped by the understanding that each life is truly unique. For us, there is no greater responsibility than honoring and preserving the story of one’s life.
Health benefits (medical, dental, vision, life)
401K Retirement Savings Plan with company match
Vacation and sick time
Funeral discounts, and more
SCI offers advanced on-line training resources, career advancement opportunities in the largest organization in the industry, attractive benefits, and a wonderful community to serve with plenty of culture and personality. For additional information regarding our company, please visit our corporate site at www.sci-corp.com.
As used herein, “SCI” refers to Service Corporation International and its affiliated companies.
Equal Opportunity Employer, M/F/D/V