Service Corporation International (SCI)

  • Corporate - Product Designer

    Job Locations US-TX-Houston
    Associate Requisition ID
    # of Openings
    Category (Portal Searching)
  • Overview & Responsibilities


    The Product Designer plays an integral role in working with pre-need client families and is responsible for concept design/layout of memorials to support the Company’s marker storage initiative. This role works to consistently uphold established standards, maintain accuracy/integrity and ensure that all artwork and image files are properly maintained for common ease of access by the Product Design Team.




    50%  Product Development

    • Designs digital and printed consumer-facing materials used to obtain client families approval prior to manufacturing and stores in the supplier’s (Matthews) web based system
    • Proofs all work
    • Works seamlessly with Product Design team to complete projects in a timely manner
    • Catalogs, updates and maintains digital library of all projects within established filing system
    • Works with Matthews on the company initiative around bronze marker storage to accelerate revenue recognition throughout the company through the Certified Ownership Program (COP)

    50%  Customer Service

    • Conducts phone calls to existing pre-need client families to review their memorial selection and gather the details needed for the memorial design to be completed
    • Provides the highest level of customer service to both internal and external customers

    Core / Critical Competencies

    Build Trust With Others

    • Operates with integrity - Demonstrates honesty; keeps commitments; behaves in a consistent manner.
    • Discloses own positions - Shares thoughts, feelings, and rationale so that others understand personal positions.
    • Remains open to ideas - Listens to others and objectively considers others’ ideas and opinions, even when they conflict with one’s own.
    • Supports others - Treats people with dignity, respect, and fairness; gives proper credit to others; stands up for deserving others and their ideas even in the face of resistance or challenge.

    Communicate Effectively

    • Organizes the communication - Clarifies purpose and importance; stresses major points; follows a logical sequence.
    • Maintains audience’s attention - Keeps the audience engaged through use of techniques such as analogies, illustrations, humor, an appealing style, body language, and voice inflection.
    • Adjusts to the audience - Frames message in line with audience experience, background, and expectations; uses terms, examples, and analogies that are meaningful to the audience.
    • Ensures understanding - Seeks input from audience; checks understanding; presents message in different ways to enhance understanding.
    • Adheres to accepted conventions - Uses syntax, pace, volume, diction, and mechanics appropriate to the media being used.
    • Comprehends communication from others - Attends to messages from others; correctly interprets messages and responds appropriately.

    Contribute to Team Success

    • Facilitates goal accomplishment - Makes procedural or process suggestions for achieving team goals or performing team functions; provides necessary resources or helps to remove obstacles to help the team accomplish its goals.
    • Involves others - Listens to and fully involves others in team decisions and actions; values and uses individual differences and talents.
    • Informs others on team - Shares important or relevant information with the team.
    • Models commitment - Adheres to the team’s expectations and guidelines; fulfills team responsibilities; demonstrates personal commitment to the team.

    Drive for Results

    • Prioritizes - Identifies more critical and less critical activities / tasks; adjusts priorities when appropriate.
    • Makes preparations - Ensures that required equipment and/or materials are in appropriate locations so that own and others’ work can be done effectively.
    • Schedules - Effectively allocates own time to complete work; coordinates own and others’ schedules to avoid conflicts.
    • Leverages resources - Takes advantage of available resources (individuals, processes, departments, and tools) to complete work efficiently.
    • Stays focused - Uses time effectively and prevents irrelevant issues or distractions from interfering with work completion.


    Focus on the Customer

    • Uses Key Principles - Establishes good relationships by helping people feel valued, appreciated, and included in discussions (enhances self-esteem, empathizes, involves, discloses, supports).
    • Acknowledges the person - Greets customers promptly and courteously; gives customers full attention.
    • Clarifies the current situation - Asks questions to determine needs; listens carefully; provides appropriate information; summarizes to check understanding.
    • Meets or exceeds needs - Acts promptly in routine situations; agrees on clear course of action in non-routine situations; exceeds expectations without making unreasonable commitments.
    • Confirms satisfaction - Asks questions to check for satisfaction; commits to follow-through, if appropriate; thanks customer.
    • Takes the HEAT - Handles upset customers by hearing them out, empathizing, apologizing, and taking personal responsibility for resolving customer problems/issues.

    Make Sound Decisions

    • Identifies issues, problems, and opportunities - Recognizes issues, problems, or opportunities and determines whether action is needed.
    • Gathers information - Identifies the need for and collects information to better understand issues, problems, and opportunities.
    • Interprets information - Integrates information from a variety of sources; detects trends, associations, and cause-effect relationships.

    Understand the Business

    • Understands technical terminology and developments.
    • Knows how to apply a technical skill or procedure.
    • Knows when to apply a technical skill or procedure.
    • Performs complex tasks in area of expertise.

    Requirements & Qualifications


    • Bachelor’s degree in Graphic/Digital Design or related discipline



    • Three (3) years of experience in Graphics Design or Customer Service


    Knowledge, Skills & Abilities:

    • Knowledge of Microsoft Office software
    • Attention to detail/accuracy; strong proofreading and quality control skills
    • Ability to work efficiently and independently
    • Good written and verbal communication skills
    • Strong interpersonal skills; ability to work well as part of a cohesive team that includes other designers, location associates and management. 


    Work Conditions

    Work Environment

    When considering the work environment associated with this job, the following factors may apply:

    • Work indoors during all seasons and weather conditions
    • Limited amount of local and/or multiple location traveling required (10% travel)
    • Standard business dress is required. 

    Work Postures

    When considering the work postures associated with this job, the following factors may apply:

    • Sitting continuously for many hours per day, up to 6 hours per day

    Physical Demands

    When considering the physical demands associated with this job, the following factors may apply:

    • Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage


    Work Hours

    When considering the work hours associated with this job, the following factors may apply:

    • Working a number of evenings and Saturdays every month

    SCI Overview

    Who we are. What we do.


    We’re more than North America’s largest provider of funeral, cremation and cemetery services. We are mothers, fathers, sisters, brothers, sons and daughters who are devoted to the communities where we live and work. We are more than 20,000 dedicated individuals who provide caring assistance to families in need, honor veterans and public servants and deliver lifesaving programs to help keep children and seniors safe.


    We operate under the umbrella of the Dignity Memorial network of 1,800 funeral homes and cemeteries. Dignity Memorial providers care for more than 300,000 families each year and understand the importance of thoughtful, personalized arrangements. We believe creating meaningful ways to pay tribute to a loved one begins with compassion and is shaped by the understanding that each life is truly unique. For us, there is no greater responsibility than honoring and preserving the story of one’s life.


    Benefits Options:

    • Health benefits (medical, dental, vision, life)
    • 401K Retirement Savings Plan with company match
    • Vacation and sick time
    • Tuition reimbursement
    • Funeral discounts, and more

    SCI offers advanced on-line training resources, career advancement opportunities in the largest organization in the industry, attractive benefits, and a wonderful community to serve with plenty of culture and personality. For additional information regarding our company, please visit our corporate site at


    As used herein, “SCI” refers to Service Corporation International and its affiliated companies.


    Equal Opportunity Employer, M/F/D/V


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