Position Summary: Participate and complete Rose Hills training to effectively meet with families and arrange for mortuary and cemetery goods and services required in final disposition. Ensure that funeral arrangements are performed in a professional and courteous manner, and that they comply with Company policy and with state and federal regulations.
Essential Job Functions & Expectations:
Must be able to perform the essential functions of the job with or without reasonable accommodations.
As an Individual Contributor, incumbent is expected to meet the Key Competency requirements of Open Communication, Building Relationships, Personal Leadership, Commitment to Quality, Business Focus,
and Customer Focus. Meeting the behavior standards in each Competency links directly to the annual Performance Review.
Knowledge and understanding of Cemetery and Funeral Laws.
CA Drivers’ License and good driving record
Excellent interpersonal relations skills
Problem solving skills
Self-motivated and flexible
Warmth, compassion, empathy
Diplomacy under pressure
Ability to multi-task, prioritize tasks, and differentiate level of importance
High level of communication and listening skill
Cultural sensitivity to the diverse community that Rose Hills serves
Basic PC skill with MSWord, Excel, and Outlook
Work indoors arranging funeral services for grieving families. The atmosphere can be heavy with grief and sad emotions. Incumbent must be able to work effectively in this atmosphere by not letting it affect his/her ability to provide the level of professional service that families expect. Must be able to remain positive, calm, and composed during stressful situations; and present a professional appearance at all times. Must work daily with interruptions and changing schedules; be able to work a flexible schedule, depending on business needs; work occasional evenings and/or weekends.
Work with grieving families; handle emotional situations with professionalism; occasionally must be able to lift, pull, push up to approximately 25# (caskets, human remains); must be able to work with and around human remains.
Equipment / Machines Operated
PC with MSOffice software and printer
Copier, fax machine
Caskets on rollers
A Place to Remember®
Since 1914, Rose Hills has been a place to remember. At that time it was an 18-acre memorial park serving the Whittier, California area. Today, Rose Hills is North America’s largest memorial park, with two full-service mortuaries and five planning centers that serve the world.
Rose Hills Memorial Park is only minutes from the Greater Los Angeles and Orange County areas. It is rich in history, and it has an abundance of positive feng shui throughout its 1,400 acres. Rose Hills is world-famous for its Pageant of Roses Garden and also for SkyRose Chapel. To learn more about the unique features of the Rose Hills Whittier campus, please download our driving tour (pdf).
From Whittier, Rose Hills is proud to offer comprehensive, compassionate memorial care including cemetery property, funeral services and cremation options. From start to finish, you and your family will be assisted by Rose Hills’ professional team, which will coordinate and perform all aspects of your personalized arrangements.
Rose Hills can assist with advance planning or arrangements at the time of need from any of our four locations. All of our locations extend the Rose Hills legacy of personal service into the diverse communities we serve.
Rose Hills is proud to be a member of the Dignity Memorial® network of funeral, cremation and cemetery service providers. With more than 1,800 network providers across North America offering exclusive benefits, the Dignity Memorial brand is your assurance of quality, value, caring service and customer satisfaction.