Service Corporation International (SCI)

  • Corporate - Product Designer

    Job Locations US-TX-Houston
    Associate Requisition ID
    Req.75559
    # of Openings
    1
    Category (Portal Searching)
    Logistics
    Type
    Full-Time
    Postal
    77007
    Source
    SCI
  • Overview & Responsibilities

    GENERAL ACCOUNTABILITIES

    The Product Designer plays an integral role in working with our pre-need client families, via phone and email, who have purchased a bronze marker at one of our cemeteries.  The designer is responsible for concept design/layout of memorials to support the Company’s marker storage initiative. This role works to consistently uphold established standards, maintain accuracy/integrity and ensure that all artwork and image files are properly maintained

    RESPONSIBILITIES 

    Customer Service 50%

    • Conducts phone calls to existing pre-need client families to review their memorial selection and gather the details needed for the memorial design to be manufactured and stored with our supplier, Matthews.

    Product Development 50%

    • Uses our internal point-of-sale system (HMIS) and our supplier, Matthews’, eVantage system to research, design and submit bronze marker designs for client family approval then for submission for manufacturing and storage.
    • Meets the weekly design-in-process goals set forth for the Product Design team.
    • Catalogs, updates and maintains digital library of all projects within established filing system.
    • Provides the highest level of customer service to both internal and external customers.

    Competencies

    Standards describing how work is accomplished, performance expectation is Proficient

    • Build Trust – interacts with others that establishes confidence in one’s intentions and that of the organization
    • Communicate Effectively – clearly conveys information and ideas through a variety of media that engages the audience and assists the audience understand and retain the message
    • Contribute to Team Success – actively participates toward completion of goals
    • Drive for Results – effectively self-manages time and resources ensuring work is efficiently completed
    • Focus on the Customer – effectively meets customer needs; building productive customer relationships; taking responsibility for customer satisfaction and loyalty
    • Make Sound Decisions – identifies and understands issues, problems and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequences
    • Understand the Business – demonstrates a satisfactory level of technical and professional skill or knowledge in discipline; keeping up with current developments and trends in areas of expertise

    Work conditions

    When considering the work environment associated with this job, the following factors may apply:

    • Environment - Work is primarily indoors; professional attire required when in contact with families
    • Postures – Frequent continuous period of time sitting or standing up to 6 hours per day; frequently climbing stairs to access buildings
    • Physical Demands – Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage
    • Hours – May work beyond standard hours or schedule as business needs arise
    • Travel – minimal local travel required

    Requirements & Qualifications

    Education & Licenses:

    • High School Diploma or equivalent required

    Experience & Knowledge, required:

    • At least three (3) year customer service or call-center experience
    • Proficient with software databases and computer literate
    • Proficient with Microsoft Office software including Excel, Outlook and Word.

    Abilities:

    • Attention to detail/accuracy; strong proofreading and quality control skills
    • Ability to work efficiently and independently within a goal-oriented environment with a high energy level and positive attitude
    • Demonstrated excellence in communication skills, both oral and written
    • Advanced interpersonal skills; ability to work well as part of a cohesive team that includes other designers, location associates and management. 

    SCI Overview

    Who we are. What we do.

     

    We’re more than North America’s largest provider of funeral, cremation and cemetery services. We are mothers, fathers, sisters, brothers, sons and daughters who are devoted to the communities where we live and work. We are more than 20,000 dedicated individuals who provide caring assistance to families in need, honor veterans and public servants and deliver lifesaving programs to help keep children and seniors safe.

     

    We operate under the umbrella of the Dignity Memorial network of 1,800 funeral homes and cemeteries. Dignity Memorial providers care for more than 300,000 families each year and understand the importance of thoughtful, personalized arrangements. We believe creating meaningful ways to pay tribute to a loved one begins with compassion and is shaped by the understanding that each life is truly unique. For us, there is no greater responsibility than honoring and preserving the story of one’s life.

     

    Benefits Options:

    • Health benefits (medical, dental, vision, life)
    • 401K Retirement Savings Plan with company match
    • Vacation and sick time
    • Tuition reimbursement
    • Funeral discounts, and more

    SCI offers advanced on-line training resources, career advancement opportunities in the largest organization in the industry, attractive benefits, and a wonderful community to serve with plenty of culture and personality. For additional information regarding our company, please visit our corporate site at www.sci-corp.com.

     

    As used herein, “SCI” refers to Service Corporation International and its affiliated companies.

     

    Equal Opportunity Employer, M/F/D/V

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