Service Corporation International (SCI)

  • Customer Engagement Specialist

    Job Locations US-OH-Cincinnati
    Associate Requisition ID
    # of Openings
    Category (Portal Searching)
    Marketing and Advertising
  • Overview & Responsibilities

    We are currently seeking someone to provide excellent customer service to our users by becoming an expert on our software. We need someone with great communication skills who is tech-savvy and good at solving problems.


    Making Everlasting Memories (MeM) develops creative software solutions to enhance the way people celebrate and memorialize lives lived. With our suite of web-based applications, users are able to create tribute movies, memorial websites, printable service items, keepsake storybooks and many other keepsakes.


    With MeM, you'll have the opportunity to gain experience in customer service, training, software testing and much more, making a lasting impact on your own career. New employees join a supportive group of people who strive to exceed expectations with each customer interaction.


    Responsibilities include:

    • Becoming a know-it-all of the ins and outs of our suite of applications
    • Responding to customer inquiries via e-mail and phone
    • Troubleshooting issues with software and hardware
    • Testing and supporting new developments, products, features and initiatives
    • Creating support material such as instructional documents and training videos
    • Other duties as assigned

    Requirements & Qualifications

    Successful candidates typically have:


    • Passion for creating positive customer experiences
    • Strong written and spoken communication
    • Creative problem solving skills
    • Familiarity with the latest common technology applications and equipment
    • Ability to wear many “hats” while managing multiple tasks with varying priorities
    • Bachelor’s degree in Business, Marketing, Communications or a related field

    SCI Overview

    Who we are. What we do.


    We’re more than North America’s largest provider of funeral, cremation and cemetery services. We are mothers, fathers, sisters, brothers, sons and daughters who are devoted to the communities where we live and work. We are more than 20,000 dedicated individuals who provide caring assistance to families in need, honor veterans and public servants and deliver lifesaving programs to help keep children and seniors safe.


    We operate under the umbrella of the Dignity Memorial network of 1,800 funeral homes and cemeteries. Dignity Memorial providers care for more than 300,000 families each year and understand the importance of thoughtful, personalized arrangements. We believe creating meaningful ways to pay tribute to a loved one begins with compassion and is shaped by the understanding that each life is truly unique. For us, there is no greater responsibility than honoring and preserving the story of one’s life.


    Benefits Options:

    • Health benefits (medical, dental, vision, life)
    • 401K Retirement Savings Plan with company match
    • Vacation and sick time
    • Tuition reimbursement
    • Funeral discounts, and more

    SCI offers advanced on-line training resources, career advancement opportunities in the largest organization in the industry, attractive benefits, and a wonderful community to serve with plenty of culture and personality. For additional information regarding our company, please visit our corporate site at


    As used herein, “SCI” refers to Service Corporation International and its affiliated companies.


    Equal Opportunity Employer, M/F/D/V



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