Service Corporation International (SCI)

  • Rose Hill - Funeral Services Director

    Job Locations US-CA-Whittier
    Associate Requisition ID
    # of Openings
    Category (Portal Searching)
  • Overview & Responsibilities

    Position Summary:   Provide excellent service to grieving families on the day of the funeral service; coordinate details with the family, interment schedule, clergy, and music provider in accordance with Company policies; help the family to establish positive memories by facilitating a compassionate and caring funeral service.


    Essential Job Functions:

    Must be able to perform the essential functions of the job with or without reasonable accommodations.


    1. Conduct funeral and memorial ceremonies in a professional, organized, and caring manner in accordance with Company policies.                                      
    2. Assist with funeral services by supervising the parking of cars, ushering, driving funeral vehicles, assisting at chapel and church services, assisting at the cemetery, delivering flowers, picking up supplies, and participating at special functions as requested.
    3. Abide by the Company dress code and any department requests regarding work attire.                                                                                                        
    4. Prepare accurate documents and enter service schedule notes into the AS400.
    5. Clearly delegate direction to assigned personnel.
    6. Report the need for vehicle or facility maintenance.
    1. Prepare required reports on time, and actively participate in staff meetings.
    2. Assist with department training as needed.
    3. Answer telephones using proper etiquette.
    4. Maintain a positive working relationship with Company employees.
    5. Handle customer changes with willingness, friendliness, and a “can-do” attitude; accommodate customer needs with flexibility to ensure a high level of positive customer service.
    6. Must be able to multi-task, set priorities, and organize work.
    1. Adhere to Company policies, procedures, rules, and controls.
    2. Adhere to safety rules and regulations, and report unsafe practices to management.
    3. Act on customer complaints to provide satisfactory resolution.
    4. Understand and achieve annual SMART goals.
    5. Participate in training and skill development opportunities to improve competency and customer service.
    6. Support the Flower Receiving Area, Professional Services Department and Stateroom Desk with various tasks when requested during scheduled down time.  These tasks include receiving and delivering flower tributes, escorting processions within RHMP, conducting removals of human remains, dressing human remains, transporting casketed human remains to various locations, setting up visitation rooms and welcoming/assisting guests and visitors.
    7. Report to work on time and maintain standard attendance.


    Key Competencies:


    As an Individual Contributor, incumbent is expected to meet the Key Competency requirements of Open Communication, Building Relationships, Personal Leadership, Commitment to Quality, Business Focus,

    and Customer Focus.  Meeting the behavior standards in each Competency links directly to the annual Performance Review.

    Requirements & Qualifications

    Experience and Education:


         Minimum of two years experience as a full-time Funeral Director, or four years employment in the Funeral Service Profession

         High School Diploma or GED


    Special Skills


    CA Drivers’ License and good driving record

    Ability to train others

    Excellent interpersonal relations skills

    Detail mindedness

    Problem solving skills

    Self-motivated and flexible

    Warmth, compassion, empathy

    Diplomacy under pressure

    Ability to multi-task, prioritize tasks, and differentiate level of importance

    High level of communication and listening skill

    Cultural sensitivity to the diverse community that Rose Hills serves

    Basic PC skill with MSWord, Excel, and Outlook

    AS400 familiarity

    HBV vaccination


    Working Environment


    Work indoors and outdoors in all weather conditions directing funeral services for grieving families.  The atmosphere can be heavy with grief and sad emotions. Incumbent must be able to work effectively in this atmosphere by not letting it affect his/her ability to provide the level of professional service that families expect.  Must be able to remain positive, calm, and composed during stressful situations; and present a professional appearance at all times.  Must work daily with interruptions and changing schedules; be able to work a flexible schedule, depending on business needs; work occasional evenings and/or weekends.


    Physical Requirements


    Must be able to pass a lift test with the ability to frequently lift a minimum of 50lbs and occasionally lift 100+ lbs. Work a majority of time on your feet indoors and outdoors in all weather conditions. Handle emotional situations with professionalism; be able to lift, pull, push up to approximately 75# (caskets, human remains); must be able to work with and around human remains.


    Equipment / Machines Operated




    PC with MSOffice software and printer


    Fax machine

    Caskets on rollers

    SCI Overview

    A Place to Remember®


    Since 1914, Rose Hills has been a place to remember. At that time it was an 18-acre memorial park serving the Whittier, California area. Today, Rose Hills is North America’s largest memorial park, with two full-service mortuaries and five planning centers that serve the world.

    Rose Hills Memorial Park is only minutes from the Greater Los Angeles and Orange County areas. It is rich in history, and it has an abundance of positive feng shui throughout its 1,400 acres. Rose Hills is world-famous for its Pageant of Roses Garden and also for SkyRose Chapel. To learn more about the unique features of the Rose Hills Whittier campus, please download our driving tour (pdf).

    From Whittier, Rose Hills is proud to offer comprehensive, compassionate memorial care including
    cemetery property, funeral services and cremation options. From start to finish, you and your family will be assisted by Rose Hills’ professional team, which will coordinate and perform all aspects of your personalized arrangements.

    Rose Hills can assist with
    advance planning or arrangements at the time of need from any of our four locations. All of our locations extend the Rose Hills legacy of personal service into the diverse communities we serve.

    Rose Hills is proud to be a member of the
    Dignity Memorial® network of funeral, cremation and cemetery service providers. With more than 1,800 network providers across North America offering exclusive benefits, the Dignity Memorial brand is your assurance of quality, value, caring service and customer satisfaction.


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