Service Corporation International (SCI)

  • Corporate - Senior Records Information Specialist

    Job Locations US-TX-Houston
    Associate Requisition ID
    Req.79137
    # of Openings
    1
    Category (Portal Searching)
    Administration and Clerical
    Type
    Full-Time
    Postal
    77019
    Source
    SCI
  • Overview & Responsibilities

    GENERAL ACCOUNTABILITIES

     

    The primary responsibilities are to perform detailed reviews of property records; reading, analyzing and interpreting contracts, legal documents and other records to establish ownership/rights of property. Compares various data to ensure all critical information is recorded. Applies proven problem-solving skills to reconcile discrepancies between multiple record sources. Acts as liaison between corporate office and

    location staff. Serves as example in performing high quality, heavily detailed work with accuracy and efficiency on a daily basis. Maintains professionalism when interacting with team, location staff and other organizational groups.

     

    SPECIFIC RESPONSIBILITIES

     

    Project Support

    • Review multiple data fields including name, address, date and other critical information for completeness and accuracy
    • Responsible for data entry of reconciled & reviewed critical information listed above and other vital statistics
    • Reconcile discrepancies between multiple record sources
    • Utilize superior attention to detail to identify variances in location records including ownership, dates and transfers
    • Physically retrieve records from various locations (vaults, shelves, file cabinets, attics, basements) to perform daily tasks
    • Assists with quality assurance and some analysis of Excel spreadsheets
    • Assist with property verification walks with location maintenance representative
    • Perform quality reviews of completed reconciliation work
    • Assists in creating and implementing improvement solutions to existing processes as well as corporate driven policies and procedures related to field operations
    • Manages workload and provides summary reports to management when necessary
    • Identifies opportunities to streamline tasks associated with daily work functions
    • Work with the other departments to ensure database updates are correct and correctly linked in system
    • Adapt to changing work requirements and environment as needed

    Lead Support

    • Provides analytical and special project support to the off-site Project Manager
    • Assists Project Manager with analyses and Excel spreadsheet preparation
    • Assists in defining, measuring and tracking key performance indicators to drive and support the document team
    • Works with group leadership to complete high priority projects and interacts with other corporate departments to manage data flow and deadlines
    • Track attendance of Records Information Specialists and Document Specialists
    • Addresses the team’s day-to-day questions, troubleshooting as needed
    • Performs quality checks of Records Information Specialists' work to identify progress and potential training needs
    • This description is intended to describe the general nature and level of work being performed by individuals assigned to this job. The description is not intended to be construed as an exhaustive list of responsibilities, duties and skills required of staff so assigned
    • Ensures policies, procedures, processes, standards, and workflows are communicated to the Team

    CORE / CRITICAL COMPETENCIES

    Standards describing how work is accomplished, performance expectation is Proficient:

    • Build Trust – interacts with others that establishes confidence in one’s intentions and that of the organization
    • Communicate Effectively – clearly conveys information and ideas through a variety of media that engages the audience and assists the audience understand and retain the message
    • Contribute to Team Success – actively participates toward completion of goals
    • Drive for Results – effectively self-manages time and resources ensuring work is efficiently completed
    • Focus on the Customer – effectively meets customer needs; building productive customer relationships; taking responsibility for customer satisfaction and loyalty
    • Make Sound Decisions – identifies and understands issues, problems and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequences
    • Understand the Business – demonstrates a satisfactory level of technical and professional skill or knowledge in discipline; keeping up with current developments and trends in areas of expertise

    Requirements & Qualifications

    Education:

    • High school diploma or equivalent; Bachelor’s degree in Business, Accounting or Finance or relevant field of study preferred

     Experience:

    • A minimum of 4 years applicable work experience in area requiring strong attention to detail (e.g., experience auditing contracts and financial records), metric reporting and data analysis
    • Lean Six Sigma experience a plus

    Knowledge, Skills & Abilities:

    • Leadership skills
    • Strong problem solving abilities
    • Intermediate Excel skills (formula creation, pivot-tables, and other intermediate functions)
    • Proficiency in Microsoft Word, PowerPoint and Outlook
    • Highly detail-oriented with a careful eye for quality control and presentation of work
    • Ability to travel 100%
    • Self-motivated and driven to produce results within tight deadlines and with maximum quality within allowed time constraints
    • Able to lead, motivate and influence team with professionalism and a strong commitment to project/departmental objectives
    • Advanced verbal and written communication skills, including the ability to create presentations and speak in front of groups
    • Knowledge of Funeral and/or Cemetery field operations preferred
    • Project management skills/experience preferred

    WORK CONDITIONS


    Work Environment
    When considering the work environment associated with this job, the following factors may apply:

    • Work indoors and outdoors during all seasons and weather conditions
    • Limited amount of local and/or multiple location traveling required
    • Professional Dress is required when in contact with families.

    Work Postures
    When considering the work postures associated with this job, the following factors may apply:

     

    • Frequent, continuous periods of time standing, up 6 hours per day
    • Sitting continuously for many hours per day, up to 6 hours per day
    • Climbing stairs to access buildings frequently


    Physical Demands
    When considering the physical demands associated with this job, the following factors may apply:

    • Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage

    Work Hours
    When considering the work hours associated with this job, the following factors may apply:

    • Working beyond “standard” hours as the need arises

    SCI Overview

    Who we are. What we do.

     

    We’re more than North America’s largest provider of funeral, cremation and cemetery services. We are mothers, fathers, sisters, brothers, sons and daughters who are devoted to the communities where we live and work. We are more than 20,000 dedicated individuals who provide caring assistance to families in need, honor veterans and public servants and deliver lifesaving programs to help keep children and seniors safe.

     

    We operate under the umbrella of the Dignity Memorial network of 1,800 funeral homes and cemeteries. Dignity Memorial providers care for more than 300,000 families each year and understand the importance of thoughtful, personalized arrangements. We believe creating meaningful ways to pay tribute to a loved one begins with compassion and is shaped by the understanding that each life is truly unique. For us, there is no greater responsibility than honoring and preserving the story of one’s life.

     

    Benefits Options:

    • Health benefits (medical, dental, vision, life)
    • 401K Retirement Savings Plan with company match
    • Vacation and sick time
    • Tuition reimbursement
    • Funeral discounts, and more

    SCI offers advanced on-line training resources, career advancement opportunities in the largest organization in the industry, attractive benefits, and a wonderful community to serve with plenty of culture and personality. For additional information regarding our company, please visit our corporate site at www.sci-corp.com.

     

    As used herein, “SCI” refers to Service Corporation International and its affiliated companies.

     

    Equal Opportunity Employer, M/F/D/V

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