Service Corporation International (SCI)

  • Market Director

    Job Locations US-CA-Bonita
    Associate Requisition ID
    # of Openings
    Category (Portal Searching)
  • Overview & Responsibilities

    SCI is certified as a Great Place to Work® by the Great Place to Work Institute. In a recent survey, our employees said that their work has special meaning and is not “just a job”. We currently have a full time opening for a Market Director in San Diego, CA. This is the opportunity to be part of the Dignity Memorial® provider network and grow your career in the funeral, cremation and cemetery services business. For us, there is no greater responsibility than celebrating each life like no other and making a difference in the lives of people we serve.



    Responsible for the oversight of funeral and cemetery operations within an assigned market. Provides overall operations and market share leadership and strategic support to Market & Location Managers within area of responsibility. Serves as the bridge between Corporate strategy and tactical location execution. Responsible for ensuring all locations within the market follow Company policies and Corporate guidelines. Possesses and applies a comprehensive knowledge of operational processes and procedures.



    Grow / Maintain Market Share

    • Coach and support teams to develop / maintain customer and community relationships and gain / maintain market share
    • Develop and implement market-level marketing and revenue initiatives
    • Develop plans, strategies and methods for accomplishing revenue-building objectives in markets/locations. Share best practices and management techniques. Translate strategies into tactical plans for Market Managers to execute.
    • Monitor customer satisfaction results and develop strategies to address issues.

    Business Planning/Expense Management

    • Evaluate and bring forward all new business ventures, growth and market dominance opportunities.
    • Direct and lead financial/budget planning efforts for the markets in area of responsibility
    • Evaluate and manage the operational and financial performance of all locations in the market.
    • Conduct operational and financial reviews with Market Managers every period.
    • Ensure corrective action and follow-up is taken when required.

    Staff Management and Leadership:

    • Provide leadership and performance improvement through coaching and development.
    • Identify skill gaps of current associates and provide on-the-job coaching to ensure they are able to complete all responsibilities.
    • Ensure training modules are completed in a timely basis.
    • Advocate Seamless Service.
    • Conduct conference calls and/or Town Halls as needed.
    • Maintain regular communication with Management team
    • Clearly communicate daily expectations.

    Compliance/Health & Safety

    • Ensure that all Company policies and procedures and applicable laws are communicated, enforced and adhered to in all locations in the market.
    • Work with Compliance, Human Resources and Legal departments on related compliance and legal matters.
    • Ensure that all aspects of services provided are performed to operating standards
    • Stay familiar with content of Company policies and procedures.


    Demonstrates a Commitment to Services Excellence, Trustworthiness and Integrity

    • Models and inspires high standards of personal integrity
    • Has the confidence and trust of others
    • Holds others accountable for complying with ethical standards

    Promote Innovation

    • Finds ways to extend and apply innovative ideas to enhance business results
    • Identifies new business opportunities that have significant revenue, cost savings and/or profit potential

    Achieve Results

    • Establishes aggressive goals, persisting through challenges and obstacles to achieve them
    • Achieves results that have a clear, positive and direct impact on business results

    Display Adaptability

    • Proactively leads new initiatives
    • Shows versatility and adapts leadership style in response to a wide range of situations

    Communicate Effectively

    • Speaks and writes with impact
    • Expresses reactions and opinions and provides honest feedback without intimidating others
    • Communicates messages consistent with organizational vision, mission and values

    Collaborate with Others

    • Fosters a sense of collaboration by establishing, communicating and reinforcing shared values and norms
    • Models collaboration with peers

    Build Productive Relationships (Internal / External)

    • Relates well to people with diverse backgrounds and perspectives
    • Understands the value of building and utilizing network of supportive allies
    • Creates an environment where others are comfortable expressing a variety of viewpoints, even in difficult circumstances

    Requirements & Qualifications


    • Bachelors’ degree is required


    • 5 years experience in business development management and strategic analysis or equivalent experience in a related field
    • Must be proficient in all Windows 10 and all Microsoft application



    • Creates vision for the market area
    • Anticipates problems and uses leadership skills and business savvy to navigate critical issues and engage the workforce
    • Ensures Commitment and alignment with Company’s vision and values

    Planning, Execution and Accountability

    • Translates business strategies into clear objectives and tactics
    • Plans, executes and improves work processes to ensure achievement of business goals
    • Anticipates problems and develops contingency plans
    • Demonstrates appropriate attention to detail, monitors progress of others and holds others accountable for actions and desired results

    Collaboration and Teamwork

    • Fosters a sense of teamwork and works effectively across the organization to achieve goals
    • Builds team cohesiveness by establishing, communicating and reinforcing shared values and norms
    • Celebrates team accomplishments; Fosters a sense of energy, ownership and personal commitment to work
    • Exercises Insightful Judgment: Recognizes broad implications of issues and makes decisions based on sound logic and rationale; Integrates information from a variety of resources and perspectives to arrive at optimal solutions.

    Problem Solving

    • Problem analysis and problem resolution at both strategic and functional levels
    • Manage effectiveness with focus on 20%/80% task to result model.

    Customer Focus/Orientation

    • Ensure the delivery of exceptional customer service
    • Responds promptly to customer needs
    • Solicits customer feedback to improve service
    • Minimizes negative risk to Company through immediate actions with the clients

    Fosters Innovation/Creativity

    • Creates an environment that generates creative solutions
    • Champions new ideas o Promotes new ways of looking at problems and process for continuous improvement
    • Meets challenges with resourcefulness o Presents ideas and information in a manner that gets others’ attention.

    Fosters Open Communication

    • Creates an environment in which people communicate honestly and openly and information is readily shared
    • Tailors level of detail and type of communication to meet others’ needs
    • Listens attentively and seeks clarification

    Knowledge, Skills & Abilities:

    • Strong communication skills, understanding financial statements, management over multiple sites and large geographic area, marketing & merchandising
    • General understanding of strategic planning, project management, task management, empowering and sales management
    • Ability to prioritize and multi-task
    • Understanding financial implications of decisions
    • Adaptable to work with various business entities within a local and enterprise-wide culture

    SCI Overview

    Who we are. What we do.


    We’re more than North America’s largest provider of funeral, cremation and cemetery services. We are mothers, fathers, sisters, brothers, sons and daughters who are devoted to the communities where we live and work. We are more than 20,000 dedicated individuals who provide caring assistance to families in need, honor veterans and public servants and deliver lifesaving programs to help keep children and seniors safe.


    We operate under the umbrella of the Dignity Memorial network of 1,800 funeral homes and cemeteries. Dignity Memorial providers care for more than 300,000 families each year and understand the importance of thoughtful, personalized arrangements. We believe creating meaningful ways to pay tribute to a loved one begins with compassion and is shaped by the understanding that each life is truly unique. For us, there is no greater responsibility than honoring and preserving the story of one’s life.


    Benefits Options:

    • Health benefits (medical, dental, vision, life)
    • 401K Retirement Savings Plan with company match
    • Vacation and sick time
    • Tuition reimbursement
    • Funeral discounts, and more

    SCI offers advanced on-line training resources, career advancement opportunities in the largest organization in the industry, attractive benefits, and a wonderful community to serve with plenty of culture and personality. For additional information regarding our company, please visit our corporate site at


    As used herein, “SCI” refers to Service Corporation International and its affiliated companies.


    Equal Opportunity Employer, M/F/D/V


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