Service Corporation International (SCI)

  • Rose Hill - Funeral Services Supervisor

    Job Locations US-CA-Whittier
    Associate Requisition ID
    # of Openings
    Category (Portal Searching)
  • Overview & Responsibilities

    Position Summary:  Provide outstanding customer service to internal and external customers by supervising the Funeral Services Directors and the Funeral Services Assistants in accordance with Rose Hills’ strategic management practices, including General Supervising Standards, Staff Supervision and Development, Scheduling/Staffing, Compliance, Safety, and Budget Expectations.  Ensure that all documentation is completed in accordance with state, federal, and company rules and regulations.


    Essential Job Functions:

    Must be able to perform the essential functions of the job with or without reasonable accommodations.


    1. Supervise the Funeral Services staff according to management expectations set forth in the Performance Review process.
    2. Ensure that funeral services are provided according to established Company rules and regulations and state and federal laws.
    3. Stay current on changes from the death care industry.
    4. Resolve customer complaints by troubleshooting and taking appropriate action.
    5. Insure a high level of quality control by adhering to standard practices and reporting training opportunities to management.
    6. Maintain positive team relationships by leading through personal example, listening to team members, encouraging commitment and loyalty, showing genuine interest in employees, and rewarding high levels of job performance, behavior, and attendance.
    7. Ensure that employees work according to safety standards set by the Company, state, and federal regulations by communicating the safety standards via written and verbal means, and by conducting regular safety meetings.  Take remedial action against safety violators by coordinating with the Company Safety Coordinator.
    8. Lead team to reach Company’s SMART goals by understanding the Company Strategic Plan, communicating it clearly to team, and ensuring that milestones are reached on time.
    9. Insure a high level of job performance from each employee by clearly communicating job performance expectations, meeting with employees to insure they are on target, suggesting better ways of performing tasks, providing constructive feedback and positive recognition, and delivering timely performance appraisals.
    10. Maintain fair and balanced staffing schedule that meets service demands seven days a week, as required by the daily funeral service schedule, by understanding work flow volume, understanding employee skill and experience, and considering employee’s needs for PTO.
    11. Keep Office expenses within +/- 1% of budget by understanding the budget, monitoring expenses, and controlling employee usage of materiel within reason.

    Use standard written and verbal English communication skills, and articulate ideas clearly and professionally to gain support from staff, other Company offices.

    Requirements & Qualifications

    Key Competencies:


    As a Front Line Leader & Expert Contributor, incumbent is expected to meet the Key Competency requirements of Open Communication, Building Relationships, Personal Leadership, Commitment to Quality, Business Focus, and Customer Focus.  Meeting the behavior standards in each Competency links directly to the annual Performance Review.


    Experience and Education:


    Minimum of 5 years experience in a business environment (knowledge of Mortuary, Cemetery, and/or supervisory experience is strongly preferred).

    A.A. degree in business or mortuary science preferred.


    Special Skills


    Communicate persuasively with co-workers, management team and customers, to gain cooperation; use persistence, finesse, and tact

    MS Office Software

    AS-400 system

    CA Driver’s License

    Bilingual a plus


    Working Environment


    Work indoors and outdoors in all weather conditions guiding and training Funeral Service Directors and Assistants as they perform funeral services for grieving families.  The atmosphere can be heavy with grief and sad emotions. Some work will be performed seated at a workstation in a carpeted, air-conditioned office where the noise volume from coworkers is moderate to high. Customer service demands and performance failures carry a significant emotional weight.  Daily output deadlines must be met, and work must be completed before leaving for the day.  Diplomacy, negotiation, and patience are required to work with Management Team.  Workloads are highest during the winter holiday season.


    Physical Requirements


    Must be able to pass a lift test with the ability to frequently lift a minimum of 50lbs and occasionally lift 100+ lbs. Incumbent will sit at a computer workstation, occasionally may lift weight of up to 75 lbs., drive Company vehicles, and walk in outside weather from one area to another. 


    Equipment / Machines Operated


    Computer workstation

    MS Office software

    AS400 system

    HP Laser Jet Printers

    Toshiba Dp85F Fax Machine

    Company car and van

    SCI Overview

    A Place to Remember®


    Since 1914, Rose Hills has been a place to remember. At that time it was an 18-acre memorial park serving the Whittier, California area. Today, Rose Hills is North America’s largest memorial park, with two full-service mortuaries and five planning centers that serve the world.

    Rose Hills Memorial Park is only minutes from the Greater Los Angeles and Orange County areas. It is rich in history, and it has an abundance of positive feng shui throughout its 1,400 acres. Rose Hills is world-famous for its Pageant of Roses Garden and also for SkyRose Chapel. To learn more about the unique features of the Rose Hills Whittier campus, please download our driving tour (pdf).

    From Whittier, Rose Hills is proud to offer comprehensive, compassionate memorial care including
    cemetery property, funeral services and cremation options. From start to finish, you and your family will be assisted by Rose Hills’ professional team, which will coordinate and perform all aspects of your personalized arrangements.

    Rose Hills can assist with
    advance planning or arrangements at the time of need from any of our four locations. All of our locations extend the Rose Hills legacy of personal service into the diverse communities we serve.

    Rose Hills is proud to be a member of the
    Dignity Memorial® network of funeral, cremation and cemetery service providers. With more than 1,800 network providers across North America offering exclusive benefits, the Dignity Memorial brand is your assurance of quality, value, caring service and customer satisfaction.


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