Service Corporation International (SCI)

  • Rose Hill - Funeral Services Director

    Job Locations US-CA-Whittier
    Associate Requisition ID
    # of Openings
    Category (Portal Searching)
  • Overview & Responsibilities

    Position Summary:   Prepare the daily funeral service schedule, coordinate service activities, and communicate with the Arrangements/Reception Center, Interment Services and the Interment Office.


    Essential Job Functions:

    Must be able to perform the essential functions of the job with or without reasonable accommodations.

    1. Prepare the daily funeral service schedule.
    2. Ensure that funeral services are professional, organized, and delivered in a caring manner in accordance with Company policy.
    3. Direct funeral services as the schedule requires.
    4. At all times, set the example in presenting warmth, compassion, empathy, good manners, and diplomacy to grieving family members and guests.  Present a genuine smile out of kindness.
    5. Use knowledge of various religions and cultural funeral ceremony customs to provide outstanding service to every family.
    6. Assist with department training as needed.
    7. Answer telephones using proper etiquette; prepare reports as needed; participate in staff meetings.
    8. Maintain a positive working relationship with Company employees.
    9. Handle customer changes with willingness, friendliness, and a “can-do” attitude; accommodate customer needs with flexibility to ensure a high level of positive customer service.
    10. Must be able to multi-task, set priorities, and organize work.
    11. Adhere to Company policies, procedures, rules, and controls.
    12. Adhere to safety rules and regulations, and report unsafe practices to management.
    13. Act on customer complaints to provide satisfactory resolution.
    14. Understand and achieve annual SMART goals.
    15. Participate in training and skill development opportunities to improve competency and customer service.
    16. Report to work on time and maintain standard attendance.

    Requirements & Qualifications

    Key Competencies:


    As an Individual Contributor, incumbent is expected to meet the Key Competency requirements of Open Communication, Building Relationships, Personal Leadership, Commitment to Quality, Business Focus, and Customer Focus.  Meeting the behavior standards in each Competency links directly to the annual Performance Review.


    Experience and Education:

    • Minimum of two years experience as a full-time Rose Hills Funeral Services Director, or four years employment in the Funeral Service Profession
    • A.A. degree in business or mortuary science preferred.

    Special Skills

    • CA Drivers’ License and good driving record
    • Safely drive Company vehicles
    • Ability to read maps and follow directions
    • Ability to train others
    • Excellent interpersonal relations skills
    • Detail mindedness
    • Problem solving skills
    • Self-motivated and flexible
    • Warmth, compassion, empathy
    • Diplomacy under pressure
    • Ability to multi-task, prioritize tasks, and differentiate level of importance
    • High level of communication and listening skill
    • Cultural sensitivity to the diverse community that Rose Hills serves
    • Basic PC skill with MSWord, Excel, and Outlook
    • AS400 familiarity
    • HBV vaccination

    Working Environment

    Work mostly indoors and occasionally outdoors in all weather conditions coordinating and conducting funeral services for grieving families.  The atmosphere can be heavy with grief and sad emotions. Incumbent must be able to work effectively in this atmosphere by not letting it affect his/her ability to provide the level of professional service that families expect.  Must be able to remain positive, calm, and composed during stressful situations; and present a professional appearance at all times.  Must work daily with interruptions and changing schedules; and be able to work a flexible schedule, depending on business needs.


    Physical Requirements


    Must be able to pass a lift test with the ability to frequently lift a minimum of 50lbs and occasionally lift 100+ lbs. Work majority of time indoors and occasionally outdoors in all weather conditions coordinating and conducting funeral services; handle emotional situations with professionalism; be able to lift, pull, push up to approximately 75# (caskets, human remains); must be able to work with and around human remains.


    Equipment / Machines Operated




    PC with MSOffice software and printer


    Fax machine

    Caskets on rollers

    Company Vehicles

    SCI Overview

    A Place to Remember®


    Since 1914, Rose Hills has been a place to remember. At that time it was an 18-acre memorial park serving the Whittier, California area. Today, Rose Hills is North America’s largest memorial park, with two full-service mortuaries and five planning centers that serve the world.

    Rose Hills Memorial Park is only minutes from the Greater Los Angeles and Orange County areas. It is rich in history, and it has an abundance of positive feng shui throughout its 1,400 acres. Rose Hills is world-famous for its Pageant of Roses Garden and also for SkyRose Chapel. To learn more about the unique features of the Rose Hills Whittier campus, please download our driving tour (pdf).

    From Whittier, Rose Hills is proud to offer comprehensive, compassionate memorial care including
    cemetery property, funeral services and cremation options. From start to finish, you and your family will be assisted by Rose Hills’ professional team, which will coordinate and perform all aspects of your personalized arrangements.

    Rose Hills can assist with
    advance planning or arrangements at the time of need from any of our four locations. All of our locations extend the Rose Hills legacy of personal service into the diverse communities we serve.

    Rose Hills is proud to be a member of the
    Dignity Memorial® network of funeral, cremation and cemetery service providers. With more than 1,800 network providers across North America offering exclusive benefits, the Dignity Memorial brand is your assurance of quality, value, caring service and customer satisfaction.


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